Return Eligibility
We support hassle-free returns for all products. Customers can apply for return services if the product is unused, unwashed, kept in original intact packaging, and meets the secondary sales conditions. This policy applies to personal use purchases that do not affect commodity re-sale.
Return Application Rules
All return applications shall be initiated through the official customer service channel on the website contact page. Customers need to provide valid order information and product status descriptions to complete the return application review. We strictly abide by the return cycle standard and accept qualified return applications within the valid period.
Refund Processing Cycle
After we receive and inspect the returned products to confirm compliance with return conditions, we will initiate the refund procedure in a timely manner. The refund will be fully returned to the customer’s original payment account within the standard refund processing cycle.
Precautions
All returned products must be complete with original accessories, packaging, and supporting documents. Products with man-made damage, missing accessories, or damaged packaging that affects secondary sales will not be eligible for return. All transaction settlements on the website are based on unified US dollar currency.
